After being the target of Twitter complaints by author Ann Coulter, Delta Air Lines Inc. said it would refund $30 to her. Because she had been reassigned to a seat on a New York-Florida flight, Coulter went to Twitter to vent her frustrations. Calling her revelations "unacceptable and unnecessary," Delta told Coulter on Twitter, "We're sorry you did not receive the preferred seat you paid for and will refund your $30." In a second tweet, the airline told Coulter "Additionally, your insults about our other customers and employees are unacceptable and unnecessary."
Delta subsequently deleted its Sunday afternoon tweets after they were shared thousands of times within the Twitter-sphere.
Coulter posted multiple tweets on Saturday and Sunday after saying she had been "kicked out of a carefully pre-booked seat to a less desirable seat, without explanation, apology, etc." The author and pundit, who has 1.6 million Twitter followers, said Delta is the "worst airline in America," while suggesting that Delta employees would turn a good job as a police officer in communist East Germany, prison guard, or animal handler.
On Twitter, other Delta passengers vented their own dissatisfaction with the airline in response to Coulter's gibes. Delta has had a series of public relations challenges ever since April, when a physician was dragged off a Delta flight kicking and screaming by police officers. Coulter wrote on Twitter that she is still expecting an explanation from the airline.